I. Order

Do I need to create an account to place an order?

Creating an account is recommended because it saves time for your next orders. All the information necessary for your purchases is listed in a single space.

What are the payment methods?

Emrald provides a wide choice of payment methods and conditions without compromising the security of your banking data.

For cash purchases: PayPal, VISA, MasterCard, Apple Pay, Google PayIt is also possible to pay in several installments (up to 4X) without fees with Klarna

How do I track my order?

Once your order is ready and handed over to the carriers, an order tracking link will be sent to your email inbox or by text message for customers who have added their phone number.

I haven't received my order confirmation. What should I do?

The order confirmation email will be sent to you within 24 hours by email. After this time, you will need to check the "junk" section of your mailbox. Once these steps have been completed, contact us at contact@emrald-swimwear.com .

Can I change or cancel my order?

Once the order has been placed, it cannot be modified. If you wish to change the delivery address or cancel your order, contact us at contact@emrald-swimwear.com within 8 hours.

II. Delivery and taxes

What are the delivery costs and times?

At EMRALD, every order is prepared with care and shipped as quickly as possible.

We ship internationally, but primarily to mainland France and the French overseas territories (DROM-COM).

Delivery in Mainland France

  • DPD home delivery (signature required): 24-48 business hours

Delivery to DROM (Overseas Departments and Regions)

  • DHL Express: 3-4 business days
  • Colissimo home delivery (signature required): 5-7 business days

Delivery to COM (Overseas Collectivities)

  • DHL Express: 5-7 business days
  • Colissimo home delivery (signature required): 7-10 business days

Preparation time: Orders placed before noon are shipped the same day. After that, they are shipped within 24 hours (excluding weekends and public holidays).

For any other country, the cost and delivery time are indicated directly in the shopping cart.

Are there any taxes to pay on delivery?

For all deliveries to French Overseas Territories (Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, Saint-Martin, Saint-Barthélemy, New Caledonia, French Polynesia, Wallis and Futuna), no additional tax will be applied.

No payment of customs duties or sea octroi tax will be required upon receipt of your package.
Everything is already included in the price displayed at the time of your order.

III. Exchange and Return

How do I return my order?

To know the procedure, consult our return policy. (Refer to the return policy page)

What are the return conditions?

For returns for refund, reshipping costs are your responsibility.

Once the item has been received and verified, your bank account will be credited within 5 days maximum. In case of longer delay, contact your bank.

For exchanges, the return shipping costs are our responsibility.

NB: Only unworn, undamaged items with their labels are accepted for return or exchange.

If you prefer a credit, the return shipping costs are covered. The credit is increased by 12 euros and is valid for 1 year.

Jerseys and sizing

HOW TO CHOOSE THE RIGHT SIZE?

Every silhouette is unique. To help you choose the best fit, we've provided a detailed size guide here , available on each product page. Please take the time to review it before confirming your choice. If you have any questions, our customer service team is available to provide you with expert advice.

ARE SWIMSUITS SUITABLE FOR ALL BODY SHAPES?

This is our mission.
Our models are designed to enhance silhouettes from size 44 to 54 , with cuts designed to combine comfort, support and elegance . Each piece is the result of meticulous work, to fit the body without constraining it.

Throughout the collections, we will work to enrich the cuts and designs in order to always better represent the plus-size woman in all her diversity.

How do I care for my jersey?

The quality of the fabrics chosen to make Emrald swimsuits does not exempt you from good maintenance. In contact with salt water or pool water, it is essential to rinse your swimsuit with water. This small, simple and quick action will ensure the longevity of your pieces.

ARE THE SWIMSUITS LINED, SHAPING OR UNDERWIRED?

Each EMRALD model is fully lined for greater comfort, support and opacity. Some models also have sculpting or shaping zones, designed to smooth without compressing. We have chosen not to integrate underwires, in order to favor freedom of movement while ensuring excellent support.

DO YOU RE-STOCK OUT-OF-STOCK MODELS?

Our collections are produced in limited quantities, with a focus on quality and exclusivity. Some models may be reissued upon request. We invite you to subscribe to our newsletter or activate the alert on the product page to be informed of any possible returns to stock.

Other questions

HOW TO CONTACT YOU?

Our team is at your service with care and attention.
You can write to us at contact@emrald-swimwear.com or via the contact form available on our website. We respond to all requests within 48 business hours. You can also find us on Instagram @emrald.swim , our DMs are open.

ARE YOU AN ETHICAL AND COMMITTED BRAND?

EMRALD is a brand founded on the values of inclusivity, authenticity, and sustainability. We produce in limited quantities, with a focus on quality and respect. Each piece is designed to last, avoiding overconsumption. We also work to strengthen our environmental commitments with each new collection.